Communicating for Results
Conducted by Ms. Marsha Freedman

During this program, the participants will learn the critical skills and techniques necessary to avoid conflict and positively influence communication outcomes with others. They will be involved in multiple exercises and practice opportunities to reinforce the learning objectives. Participants will leave with a specific action plan that will significantly improve their work performance and communication skills.

Learning Objectives:

• Develop rapport with others by identifying and eliminating barriers to effective communication
• Understand the ways that verbal and non-verbal behaviors may influence others’ perceptions of you
• Create an awareness of the sources of conflict within an organization
• Determine the most productive strategies and approaches for resolving conflict
• Apply the acquired skills to enhance the quality of customer service
• Implement guidelines for communication and provide exceptional customer service to diverse internal and external audiences

Call 877-823-5730 for more information or to book a class on site at your facility!