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Great Customer Service through a Great Presentation!

Speaker and business consultant Margie Seyfer transforms her PowerPoint presentation from Weak to Wow.

Margie SeyferMargie Seyfer is an acclaimed speaker and business consultant living in Colorado. For over two decades she has helped professionals to improve customer service and improve their bottom line. Her “Winning Women Customers” is a dynamic and informative program with compelling content about the differences of men and women…and what can be done to more effectively earn the business of women.. But the graphical design of the presentation was not as bold as Margie herself So Margie turned to The Presentation Team in March 2010 to transform her PowerPoint presentation from Weak to Wow.

The Enhanced Presentation Package provided an efficient and economical approach to transform Margie’s 40-page basic PowerPoint into a powerful presentation that matched the professionalism of her delivery.

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Because Margie frequently speaks to large groups at conventions, conferences and meetings, the visual design needed to be bold, graphical, and easy-to-be-read from the back of the room. Our design strategy focused on creating a look-and-feel that reflected Margie’s professionalism and her company brand and identity, while involving elements of people, speaking, a light-hearted approach to the differences of men and women. The 6 hour project involved…

  1. Development of a custom professional template (title and body masters), that reflects Margie’s professionalism and his company brand, while integrating her existing content.
  2. Re-working the overall look-and-feel of the presentation (light grey and white colors, Tahoma fonts, clean layout) for a more polished look.
  3. Clean and professional imagery/graphics (portfolio, schematics, people, concept art, etc.).
  4. Clutter-reducing techniques and presentation strategies to create a “cleaner” look with greater effectiveness.
  5. Clean and conservative slide transition effects (fades and wipe effect).
  6. Professional fonts/typography to ensure consistent playback on different computer systems.
  7. Consulting and collaboration to help Margie to refine and present new ideas.

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Statistics simply stated: Margie’s original PowerPoint slide featured a bland and boring blue background. The two statistical percentages were presented top-to-bottom, and interfered with the template’s sweeping arc. Although the yellow title supported the blue background, yellow is not a strong bold color.

The new template (inserted on the master slide as a background image) featured a light grey textured background, conveying a subtle and flowing theme of openness and modernism. The bottom arc at the bottom (inserted on the master slide as an image) was created in Photoshop to convey the message of women in business. The two percentages were moved left to right. The title color was converted to a more bold blue, and the font was converted to the more unique Calibri.
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Times New Roman is one of the most common fonts…but not the best for presentations. The “serifs” or edges of the letters often run together, creating a hard-to-read image. Margie’s original presentation lacked a consistent typeface throughout, and frequenly used this common but hard to read serif font. This slide featured an image at the bottom left of the page…separated from the core message of the slide. Our re-worked slide relocated integrated the title into the master slide, placed in the upper left in bold blue Calibri font. The photo was repositioned in the center left, and amplified with a rounded rectangle white border picture style. To help drive the key point of the differences of men and women, we changed the color of key words to 32-point in blue and red…and made the core point of the fact “not in all circumstances” in a 36-point green Calibri font.
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Statisics by bullet. These four statistics were simply presented in a line-by-line bulleted list. Again, the slide simply comes to life through integration into the template. But by taking the statistical information and integrating it into a table separated by varying shades of grey (rather than border lines), the information is cleanly presented. The percentages are amplified by larger font.
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The full-screen graphic was placed on the page as an imported graphic. Edges ran off the page, and a lack of a title left the slide without a comment or grounding. By adding a title with a transparent rectangular title block, Stan’s Automotive suddenly took on a new meaning. Additionally, the graphic was cropped, resaved as a JPG, and imported as a background image (rather than inserted as a standard image). This reduced file space and allowed for more flexibility.

After just three days and three rounds of edits, the presentation was success! Margie speaks frequently at conventions and business groups. Her style, delivery, eloquence- and now her great-looking PowerPoint slides help to captivate her audiences…while helping them to improve their customer service and bottom line!

* Margie Seyfer is a Presentation Team keynote partner.

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